Shipping & Returns
Do you offer free shipping?
Yes, we offer free shipping to:
FREE Shipping for all orders over $50 in Australia
FREE International shipping for over AUD $100
What is your return policy?
We have a 14-day return policy.
If you happen to receive any product that has been damaged through the shipment process or has a manufacturing fault, please email us a description and photograph of the fault within 14 days of receiving your item. If your item has been unworn we will happily offer you a full refund or a replacement product.
Prior to returning your item(s), please email us at email@example.com your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Speckle Accessories is not responsible for any returns lost in transit.
We're sorry; return shipping fees are not refundable.
We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return.
Earrings are non-refundable for reasons of hygiene and safety, unless faulty, please make your selection carefully.
If you wish to return a necklace it must be returned in unworn condition, in its original packaging. Returns received in unsatisfactory conditions will not be accepted.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. This includes but is not limited too surface scratches, tarnished metal caused by contact with chemicals such as perfumes/skin care and the loss of stones/pearls. Unless the product was received with the fault and we were notified within the 14 day post delivery timeline, the product will not be accepted for a return/refund.
How long does it take for an order to arrive?
Zone Standard Tracked
Domestic (Australia) 2-8 Business Days
Zone 1 (New Zealand) 10-16 Business Days
Zone 2 (Asia Pacific) 10-28 Business Days
Zone 3 (USA/CA) 10-28 Business Days
Zone 4 (UK/EU) 10-28 Business Days
Zone 5 (Rest Of World) 14-30 Business Days
Depending on a number of factors, standard domestic and international orders may take up to 1-4 business days (excluding Saturdays, and Holiday) to process.
Can I cancel or update my order? or change my shipping address ?
Please contact us within 24 hours of placing your order if you need to make any changes, such as adjusting the details, cancelling the order, or altering the shipping address. Keep in mind that due to our efforts in promptly dispatching orders, we may not be able to accommodate cancellations or updates requested later.
My order is delayed - when will I receive ?
Our only sale of the year brings a high volume of orders, and processing times can be longer than usual. Know that we’re working our hardest to get your order packed up and shipped out to you as soon as possible.
Should your order not be processed by the estimated shipping date, our Customer Happiness team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, feel free to reach out to us Contact Us
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Do you have warranty ?
Yes, we do. Visit us via Warranty Policy
Do you offer gift-wrapped?
Yes. Please note down your greeting message on the order at Cart and we will have a hand-written gift card for our loved ones
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org or via Contact Us and we will get back to you within 24 hours.